Do you treat patients on the NHS or only privately?
We regret that since the introduction of the government's new contract for dentists, we decided, most reluctantly, that we would no longer be able to work within the NHS. We have both served the health service for over 20 years and it is with significant regret that we took this decision. We truly believe that we could no longer provide the level of preventative dental care under the new contract, that we had in the past, and that we should be offering you, our patients in the future. We do our utmost to continue to offer excellent care privately, at good value for money
Do you take on new patients?
We occasionally have spare capacity to take on new patients on a private basis, please call us to express your interest. If you are trying to find an NHS dentist locally, we have been advised by East Devon Primary Care Trust (PCT) that it is best to call NHS Direct on 0845 4647.
What are your prices like?
Do you charge to see children?
We do not have an NHS contract to see and treat children and so to cover some costs incurred we have to make a charge to treat children between the ages of 5 and 18’s. We try to keep these charges as low as possible. Please see our price list for details.
What hours do you work?
See our contact details for opening hours.
What happens if I can’t or fail to attend an appointment?
As a busy practice, we try our best to accommodate the appointment needs of our patients, and make every possible effort to keep on time for appointments scheduled. We automatically provide a text and email messaging service to remind patients of their appointments. If your appointment time becomes inconvenient for you, we are always happy to change it and appreciate as much notice as possible. A minimum of two business days’ notice allows us to schedule in a patient who may be in urgent need of our care.
As we are sure you will understand, missed appointments and late cancellations represent a cost to the practice, and to other patients who could have been seen in the time set aside for you.
In line with most other practices, we regret that failure to provide us with 24 hours advance notice or failure to attend a scheduled appointment will result in a cancellation or ‘failed to attend’ charge. Please click here for further details.
What do I do if I have an emergency out of opening hours?
We only offer out of hours dentistry to acute emergencies and current clients. Please call the practice if you have an emergency and you will be given the contact details of the on-call dentist – this will invariably be either David Ward or Jonathan Davies. Please note call-outs are free for Denplan patients but there is an £90 charge for all non Denplan patients.
Do you undertake teeth whitening and if so, how much is it?
Can I park near the practice?
There is some limited space along Bicton Place with free parking for one hour. It can however be easier to find a space along Rolle Street or in one of Exmouth's main car parks such as East Devon District Council’s (EDDC) London Hotel carpark or the smaller XPark – both along Union Street with postcode EX8 1HZ. From these two carparks it is a short walk to and up Rolle Street and right into Bicton Place just before Trinity Church. Alternatively there is another very large council carpark on Imperial Road postcode EX8 1DB under 10 minutes walk away. You may find this link useful.
How long do I have to wait for an appointment?
Waiting time varies but generally we should be able to see you within one month. Our Denplan healthcare plan ensures that you can be seen regularly every 6 months for a thorough check up and scale and polish - this is ideal for catching any potential problems in good time. If you have an emergency, you should be seen the same day.
Do you have disabled facilities?
There is disabled access into the practice and all the surgeries but we are happy to try to accommodate any additional concerns you might have. Please contact us to discuss your individual needs.
If I have a complaint, what should I do?
If you are unhappy for any reason, please let us know so that we can see if we can settle the problem to your satisfaction. We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned.
If your problem cannot be sorted in this way and you wish to make a complaint, we ask that you let us know as soon as possible ideally, within a matter of days because this will most easily enable us to establish what happened. Complaints should be made to the dentist who normally sees you. Alternatively, you may ask for an appointment with David Ward or Nicky Ward in order to discuss your concerns. Whoever you contact will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly. It will help if you are as clear as possible about your complaint. We will do everything we can to try to resolve the matter.
We promise to officially acknowledge your complaint within three working days of receiving it. The matter will then be investigated internally – to a procedure which will be explained to you. We aim to give a response within 10 working days.
If you feel that the above procedure has not resolved your concern The Dental Complaints Service will be able to help you and the dental professional resolve the matter by working with you both. You can contact them on 08456 120540 or complete their on line form. If you are a member of Denplan, and the in-house complaints procedure has not resolved your concern, you can contact Denplan’s dedicated and helpful complaints team on 0800 169 7220.
How can I leave feedback about my treatment at the practice?
If you have had a good experience or a problem at Bicton Place we would very much like to hear about it. It allows us to pass a positive message on to those who work hard which is always nice, but it also gives us the opportunity to try to improve a situation or service if you’ve not had a positive experience and this is very important to us.
If you are a patient and would like to share your experience about your treatment at Bicton Place please click here
How is my personal information protected?
Your personal data is stored within the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], as outlined in our Privacy Notice. Please take time to read our patient leaflet on safeguarding your personal information and our Privacy Notice, both of which are also available in our surgery.
Website last updated 12/01/21